In retail, you interact with customers every day. Most of the time, these interactions are pleasant—but sometimes tension rises. A complaint that escalates, a delayed order, or a customer behaving unreasonably—it can happen at any moment. More and more, employees notice that customers’ assertive behavior can shift into aggression. To help retail professionals prepare for this, Detex Training introduces a new one-day program: Dealing with aggression, the art of calming.
What will you learn in the training?
- Recognize different forms of aggression
- Spot early signs of frustration or aggression
- Prevent escalation and de-escalate situations
- Stay calm and professional in stressful moments
The training is highly practical: participants practice realistic scenarios with an actor, gaining hands-on experience with what really works on the shop floor.
Who is it for?
This training is ideal for retail employees but is also highly relevant for vocational students in retail-focused studies. Both current and future professionals will be well-prepared to handle aggression effectively.
Registration
The next training takes place on October 23, 2025, at the Detex campus.
Read more and sign up today!
Safety, professionalism, and customer focus always come first—this training helps you maintain the right balance.
Translated with AI
